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Language and Listening

Language defines who we are, how we are perceived and the impression we leave.  When we converse we subconsciously obey rules.  In this module we will explore the rules of conversation and how breaches of these rules betray us if we decide not to cooperate or lie in a conversation.  When we understand the rules of language we can listen for cooperation, emotion and subconscious thought which the interviewee unwittingly tells us.

Learning objectives include:

1. Name the conversational maxims

2. Identify emotional and factual conversation

3. Identify breaches of the conversational maxims


  • "Your analytical interview techniques and instruction are an important part of our training and truly demonstrate the value of your curriculum. Some of the students remarked that it was the best interview training they have attended." - A.J. Carrol, Asst. Chief Golden Gate Division, California Highway Patrol
  • "Enhanced the field agent's ability to recognize areas we should pursue when assessing the validity of individuals and information." - NCIX
  • "I want to take opportunity to thank you and your staff for the training you recently provided to this Agency's Security Protective Officers and the attendees from law enforcement agencies in the Washington Metropolitan Area. The Institute's interview/ interrogation methodologies, combines with academic research presented by Dr. Mark Frank, and incorporated practical exercises were universally well received by the class participants."- James Kirkman, Chief Protective Programs Group, CIA

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Courses Available

  • Analytic Interviewing
  • Rapport & Control
  • The Cognitive Interview
  • Forensic Questioning
  • PEACE Model
  • Language and Listening
  • Personality Disorders & Interviewing

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