Language and Listening
Language defines who we are, how we are perceived and the impression we leave. When we converse we subconsciously obey rules. In this module we will explore the rules of conversation and how breaches of these rules betray us if we decide not to cooperate or lie in a conversation. When we understand the rules of language we can listen for cooperation, emotion and subconscious thought which the interviewee unwittingly tells us.
Learning objectives include:
1. Name the conversational maxims
2. Identify emotional and factual conversation
3. Identify breaches of the conversational maxims