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Richard Mullender

Former Hostage Negotiator, Scotland Yard
Keynote Speaker

‘Communication Secrets Of A Hostage Negotiator’

Former Lead Trainer at the National Crisis & Hostage Negotiation Unit at Scotland Yard, Richard Mullender lives and breathes communication skills at the sharp end.

Whether it’s negotiating with terrorists, talking a would-be suicide down from a rooftop or convincing a child to eat their greens, Richard’s listening skills expertise is the cutting-edge. Now a full-time speaker and trainer, Richard brings the skills of the hostage negotiator into the business world, helping professionals to build rapport, gain trust and exert influence.

At Scotland Yard, Richard was responsible for the design and delivery of the Yard’s flagship ‘National Negotiators Course’. He has worked with the U.N., FBI, South Africa’s “Scorpions” Unit, the Indian Secret Service and the British police. Clients include Oracle, IMI, BAE, SAS Software, Cambridge University and many other blue chip companies.

Based in the UK, Richard divides his time between London and Oxford.

What Others Have Said…

“An excellent speaker – he has a different, non-corporate style which is a good thing and he spoke with conviction and experience grounded in the real world.”
Fergus Munro
Head of Corporate Development, IMI plc

“Engages everyone with his confidence, expertise, insight, charm and wealth of great stories. I cannot recommend him highly enough.”
Julie Batty
Coach, Eyes Wide Opened

“Gave an engaging and inspiring talk on the power of communication. Unsurprisingly, he knew how to talk the boys’ language. They greatly enjoyed his presentation. Many described it as the best session of the year.”
Seth Bolderow
Head of 6th Form, The John Lyon School, Harrow

“Fabulous – Richard was very well received. Comments from feedback forms include ‘bring this guy back! Charisma and humour. Simple effective tips.’”
Samantha Croniken
Shell plc

“Fantastic, inspirational and spot-on. A communication wizard!”
Mary Lou Masko
Course Director, Laing O’Rourke Centre, Cambridge University


  • "Your analytical interview techniques and instruction are an important part of our training and truly demonstrate the value of your curriculum. Some of the students remarked that it was the best interview training they have attended." - A.J. Carrol, Asst. Chief Golden Gate Division, California Highway Patrol
  • "Enhanced the field agent's ability to recognize areas we should pursue when assessing the validity of individuals and information." - NCIX
  • "I want to take opportunity to thank you and your staff for the training you recently provided to this Agency's Security Protective Officers and the attendees from law enforcement agencies in the Washington Metropolitan Area. The Institute's interview/ interrogation methodologies, combines with academic research presented by Dr. Mark Frank, and incorporated practical exercises were universally well received by the class participants."- James Kirkman, Chief Protective Programs Group, CIA

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Courses Available

  • Analytic Interviewing
  • Rapport & Control
  • The Cognitive Interview
  • Forensic Questioning
  • PEACE Model
  • Language and Listening
  • Personality Disorders & Interviewing

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